Stay safe when hiring trusted artisans
Your safety is our main priority. Follow these simple rules to ensure a secure, stress-free experience every time you hire a professional on SureHand.
Safety Guidelines
Please keep these helpful tips in mind to protect yourself during any home project.
Hire Verified Artisans
Only work with pros who have fully verified profiles and identification details active on our platform.
Use Escrow Payments
Never pay cash outside our system. Use our secure escrow payments so your money stays safe until the work is done.
Read Reviews
Check previous client feedback, comments, and ratings left by other real homeowners before you agree to a job.
Communicate Clearly
Agree on the overall work details, final deadlines, and cost estimates inside the built-in chat before work starts.
Document Work
Keep visible records. Take clear photos of the area before the technician begins and after they finish up.
Report Problems
Report any suspicious activities, disagreements, or issues to our live customer service team for fast help.
Avoid These Critical Risks
- ❌ Paying cash or sending money transfers directly outside our website.
- ❌ Hiring completely unverified or unvetted local handymen.
- ❌ Sharing private login credentials or sensitive password documents.
- ❌ Releasing protected escrow funds before you inspect and approve the job.
- ❌ Skipping past reviews, local user scores, or previous feedback metrics.