Help Center
Frequently Asked Questions
Everything you need to know about the SureHand Marketplace features, verification methods, and escrow workflows.
How does SureHand work? ▼
Simply search for an artisan, compare matching verified profiles, hire safely inside the application, and fund tasks cleanly through our protective milestone system.
Are artisans verified? ▼
Yes, absolutely. Every domestic service expert listed undergoes rigorous structural identity validation and comprehensive KYC checks before receiving workspace clearance approval.
Is my payment secure? ▼
Yes. All transactional funds are securely hosted inside SureHand's neutral escrow layer. Balances are released forward to your specialist only after you inspect and accept the completed results.
What happens if there is a dispute? ▼
Our specialized human dispute mediation desk analyzes conversation histories, logs, and task details to settle complaints objectively and fairly for both sides.
Can I become an artisan on SureHand? ▼
Absolutely. Technicians can navigate directly to our artisan registration funnel to provide profile backgrounds, proof of skill, and initialize verification.
Which locations do you currently serve? ▼
We are actively expanding outward from our core hub in Ibadan, maintaining dense technical support coverage across Akobo, Ojurin, and nearby zones.
Still Have Questions?
Can't find your specific technical issue listed? Get in touch with our live support operations team for step-by-step assistance:
Operational Email
support@surehand.com.ng
HQ Headquarters
Akobo Ojurin, Ibadan, Nigeria
Still Need Help?
Our customer happiness desk is ready to assist you. Get in touch with our operations team anytime.