Privacy & Data Protection

Your privacy is fully protected

SureHand secures the personal details of customers, local artisans, and home businesses using our marketplace across Nigeria.

Verified SureHand Professional Artisan at Work
100%

Secure Encrypted Data

5,000+

Verified Local Experts

24/7

Live Safety Monitoring

Protected

Escrow Transactions

Introduction

The SureHand Marketplace platform is deeply committed to protecting your personal privacy. This structural safety policy outlines how we safely collect, share, manage, and defend information submitted by everyday homeowners, service professionals, and general visitors using our app features.

Information We Collect

To maintain a fully functional safety framework, we gather baseline profile fields to confirm structural identity validity across our local databases:

👤 Full Legal Name
✉️ Email Address
📞 Mobile Number
📍 Location Details
🛡️ Identification Documents (Official KYC Checks)
📊 Transaction Ledger Logs & Payment History

How We Use Information

Your personal details are used purposefully to support and enhance system infrastructure operations:

  • Matching property owners with nearby trusted service pros.
  • Verifying structural identity inputs and background safety records.
  • Securing dynamic financial payments within the protective escrow layout.
  • Spotting and stopping suspicious activities, scam profiles, or system abuse.
  • Answering service requests and offering live customer help.

Security & Protection

SureHand implements modern security tracking setups, data masking protocols, layered banking integration architectures, and active system reviews to guarantee your private files remain completely isolated from outside threats or unauthorized leaks.

Contact Information

Have questions regarding data usage or looking to request a full records wipe? Get in touch with our operations team:

Support Address
support@surehand.com.ng
Physical Headquarters
Akobo Ojurin, Ibadan, Oyo State, Nigeria