Refund Policy
At SureHand, every eligible payment is protected through our escrow system, ensuring fairness, transparency, and confidence for both customers and artisans.
Escrow Protection
Every eligible payment made through SureHand is securely held until services are completed or a dispute is resolved. This helps protect customers while ensuring artisans are paid fairly for completed work.
Fair Resolution
In the event of a disagreement, SureHand reviews available evidence, communication history, and job progress before making a balanced decision in accordance with our platform policies.
When You Qualify for a Refund
- ✅ The artisan fails to commence the agreed service.
- ✅ The booking is cancelled before work begins.
- ✅ The artisan cannot complete the project.
- ✅ SureHand determines, after investigation, that a refund is justified.
- ✅ The delivered service significantly differs from the agreed scope.
Situations Where Refunds May Be Declined
- ❌ The customer has confirmed satisfactory completion.
- ❌ Escrow funds have already been properly released.
- ❌ The request is fraudulent or abusive.
- ❌ The customer simply changes their mind after successful delivery.
Refund Processing Timeline
Once approved, refunds are generally processed within 5–10 business days, depending on banking networks and payment providers.
Need Help With a Refund?
Our support team is available to review disputes, answer questions, and ensure every transaction on SureHand is handled fairly and professionally.
Contact SureHand Support